Learning is the heart of productive action. The motive of learning at work is the same as the motive of production; achieving results. These results are not only visible in the quality of the provided products and services but also in the growing cash flow and increasing cost effectiveness. Visuon offers productive ways to learn in the operational workflow.
Visuon in operative action
Kone is one of the leading companies that uses Visuon’s visualization facilities in its operational activities. For example, the maintenance technicians servicing customers’ elevators utilize the tailored Visuon 360 application in connection with preparing to enter the customer’s site. 360 images and text-based manuals are used side-by-side, but visuality has been found to increase the authenticity and understanding of the customer’s operating environment.
At Kone, gamification elements added to Visuon’s mobile solutions offer immersive learning experiences for the users. For example, how do you respond to an elderly lady who has lost her purse in the elevator shaft while you are servicing the elevator’s machinery? In the best-case scenario, when the maintenance work is running smoothly, more time is available for attentive interaction with clients. This, of course, improves the customer experience.
Production of visualizations
Learning and Development Manager Sami Leppänen is mainly responsible for the global learning material production at Kone, in which VR and 360 solutions play an important role. Therefore, he is the right person to share some insight on how to get started with content production.
A good method is to invest in the design of a clear storyboard for visualizations. Kone’s storyline often starts in a customer’s reception hall where a maintenance technician makes sure that a customer is acknowledged appropriately before entering the actual elevator shaft. 360 images guiding the maintenance work can be taken from different angles.
Sami Leppänen suggests shooting carefully selected authentic sites and actions which are not, however, too generic. “If you try to capture everything in the same image, you easily lose the usefulness of that image. And this is the exact feature that makes visualizations so powerful.”
How to get started?
The benefits of visualization are easily verifiable. As is the case with any change, getting started is the hardest part. In this sense, designing images could in itself be considered to be a co-creative learning journey in which the process flows, and best practices and customer experience are taken into joint consideration and developed together. As research shows, the possibility to participate in this kind of developmental work increases authorship and engagement in work activities.
Visuon is not just a technology supplier but it also offers professional assistance for considering the best ways for you to get started with VR and 360 visualizations. The three following tips may serve as a nice starting point:
1. Know your operational processes and work tasks.
2. Co-create the storyboard with relevant workers. Consider the gamification elements.
3. Encourage experimentation – expertise improves alongside work. Everything does not have to be perfect right away.
Kirsi Elina Kallio
Learning and Development Specialist
www.kirsielinakallio.fi